Customer Service Tips: Do You Treat Different Customers Differently?
Seth Godin brought up this thought-provoking question in a blog post. My answer? Yes, I treat different customers differently. I treat all customers with respect and in a professional manner. But the customers who take responsibility for their marketing and who are willing to be a partner with me in the process — those are the ones who get top priority.
By the way, those customers are not always the ones who spend the most money with me either. When it comes to working with people, I’m like a blood hound. I NEED to see the customer succeed — it’s more than just a want. In order for that to happen, though, the customer needs to be a part of the process, at least for the type of work I do. This is why those customers get top priority.
How ’bout you? Do you treat different customers differently?